Tech Troubleshooting Help

tech troublshooting


Before calling to report problems with your Chromebook, make sure you have tried these troubleshooting tricks: 

Three Steps for Troubleshooting Many Device Problems

Step 1 - Clear Cookies and Cache. It's amazing how many times this fixes all sorts of problems. Use the 3 dots in Chrome & choose History (CTRL + H is the shortcut; CMD + Y on a Mac). Select Clear Browsing Data. Change the Time Range to "All Time". Select "Cookies..." and "Cached Images..." Select Clear Data

Step 2 - Completely power down your device (push and hold the power button (on the side of newer Chromebooks) for 30+ seconds (not just until the screen turns black). Wait 30 more seconds. Power the device back on.

Step 3 - Clean up Extensions, & Search Engines. Extensions are one of the most common causes of Chromebook issues (especially Grammarly). Toggle off or delete any extensions you are not using.

Chrome Troubleshooting Video

Specific Issues


Issue: Keyboard keys display the wrong letter when pushed.

Fix: Set your keyboard style back to US (not INT'L, UK, or anything else).

Issue: Slow Chrombook?  Try these Maintenance Tips

 HOTSPOT ISSUES                    

 Verizon Hotspots
1. Reboot and factory reset the device

Directions are in the last section of this JeffcoHelp article:

2. If a reboot doesn't work and it needs to be repaired, contact [email protected] or call 303-982-5829

 TECH HELP ASAP!                                   

Still having trouble? Get in touch right away.

Option #1 - Call Everitt at 303-982-5829
. It’s much easier to troubleshoot tech issues on the phone versus email, so please call.

Option #2 - Call the Jeffco Family Technical Support Line at 303-982-3438 between 7:00 am and 4:00 pm, Monday through Friday. Jeffco IT staff can not reset passwords. They will also do their best to remotely resolve other technical issues

PRO TIP - Register with the Password Reset Tool so you can unlock your account & change your password on your own if you need to.



  How To           


 DEVICE REPAIRS                    
If it is determined that it needs to be repaired, contact [email protected] or call 303-982-5829 (during regular school hours) to set up a time to meet at Everitt to check out a loaner device.

When the device is repaired, we'll contact the family to return the loaner and receive their device
 Problems Connecting to Zoom?                   
 Zoom If you are asked for a Meeting passcode in Zoom, look in Schoology/Google Classroom to see if you teacher has that passcode posted (it's often right under the Zoom link). If not, clear your cookies/cache (instructions). Then click the Zoom link again from Schoology or Google Classroom. If you are still asked for a passcode, clear your cache a second time and double-check that you set the Time Range to All Time.

Then restart your computer. Don't just log off--choose Shutdown or Restart. Then login, go to Schoology/Classroom & try the link again. The second cache clear combined with a restart often works. If you still can't connect, call the school at 303-982-5829.
Instructions for Signing into Zoom via Clever


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